Offer pickup online – commission-free through your own channel

With commission-free pickup, the entire order runs through your own channel instead of through a delivery or ordering platform. The guest selects online, pays as preferred and collects the finished order. The process is remarkably simple:

• The guest orders in advance online via your website or an order link.
• Payment is made either directly online or conveniently on site.
• The order is prepared and ready at the guest's chosen pickup time.
• There is no delivery effort, because the guest collects in person.
• No platform commission applies – the order runs through your own channel.

This keeps the entire ordering process in your hands. You pay no percentage-based intermediary fee to third parties and retain the direct relationship with your guests.

Your own pickup ordering brings tangible advantages over selling through external platforms. Instead of giving away commission, you build a channel that belongs to you.

What speaks for it

• Full margin: the revenue stays with you, without a percentage deduction.
• Your own customer data: you know your guests and can reach them directly.
• Less crowding at the counter, because orders come in beforehand.
• A plannable kitchen: pre-orders spread the workload more evenly.
• Upselling is possible, for instance through fitting recommendations during ordering.

These advantages add up in day-to-day operations. Especially at lunchtime and during peak hours, pre-ordering noticeably relieves your team and makes the workflow calmer.

Setup is done in just a few steps. You need neither your own development team nor a platform connection. Here's how to proceed:

1. 1Activate the ordering module and link it to your business.
2. 2Create the menu with items, prices and descriptions.
3. 3Set pickup times and slots so the kitchen can plan.
4. 4Choose payment: online payment, on-site payment or both.
5. 5Create an order link and QR code and promote them across your channels.

Once these steps are in place, guests can pre-order right away. You can adjust the menu and pickup times at any time, for example for daily specials or holidays.

A set-up pickup option alone is not enough – guests need to know about it. With a few simple measures you increase the number of pre-orders.

• Place the order link prominently: on the homepage, in profiles and in your signature.
• Print the QR code on receipts, flyers and table stands.
• Actively inform regulars about the new pickup option.
• State waiting times honestly so pickup stays reliable.
• Offer promotions for pickup guests, such as a daily dish to pre-order.

Stay on it and watch which channels bring the most orders. That way you direct your energy where it has the greatest effect.

With gastronomx you offer pickup ordering through your own website – without platform commission. Guests choose from your menu, set the pickup time and order directly from you. Only the fair payment fee of the payment provider applies, no percentage-based intermediary cut to third parties.

Your own ordering channel, without commission

You set the menu, pickup times and payment options yourself and keep full control. The order link and QR code are available immediately, so you can get started without detours.

This keeps the revenue with you and the relationship with the guest direct. Set up your commission-free pickup now.