Offering Click & Collect at Your Restaurant: How to Start

With Click & Collect, your guests order online and pick up the finished order at the restaurant at a chosen time. You save the effort and cost of running your own delivery service while staying digitally accessible. This opens up additional revenue without fundamentally changing your operations.

• No delivery costs and no delivery logistics
• No external platform delivery service required
• Peak times can be spread out more evenly
• Shorter waiting times for your guests
• Predictable additional revenue from pre-orders

Because orders arrive in advance, your kitchen can work proactively and pace tasks sensibly. This reduces stress during busy periods and ensures consistent quality. At the same time, you keep full control over your offering and your margin.

Click & Collect suits many concepts, especially where guests want fast and uncomplicated service. What matters is less the size of the business than the nature of the demand. Anyone with regular peak times or strong to-go business benefits in particular.

Especially suitable for

• Snack bars and food trucks with a to-go focus
• Cafés and bakeries with high daily turnover
• Venues with strong lunchtime business
• Family businesses with limited staff
• Restaurants with pronounced peak times

Classic restaurants can also use Click & Collect as a complementary channel, for example for lunch menus or weekend business. You reach guests who have no time for a table but still want to order from you. This extends your reach without needing new space or staff.

Setting it up is more straightforward than many expect. The following steps help you launch your pickup service in a structured way. Allow some time for carefully maintaining your menu.

1. 1Activate the ordering module for your restaurant
2. 2Create your menu and individual items
3. 3Set pickup times and bookable slots
4. 4Choose payment online or on pickup
5. 5Actively promote the order link and QR code

Once everything is in place, you should test the process yourself once – from order to handover. This way you spot early on whether times are realistic and items are correctly listed. After that, nothing stands in the way of going live.

A well-organised pickup process determines whether guests return. Clear procedures, realistic times and an unambiguous handover are essential. With a few simple measures you avoid congestion at the counter.

• Set up a clear, clearly visible pickup station
• Calculate realistic preparation times
• Use a "your order is ready" notification
• Prepare packaging and side items in advance
• Brief staff clearly on the process

Make sure pickups and walk-in customers do not block each other. A separate counter or a fixed handover spot helps you keep an overview. The clearer the process, the more relaxed it stays even during busy periods.

With gastronomx you set up Click & Collect directly on your own domain – without the detour via an external platform. Your guests order on your website, see your menu and collect their order at the agreed time. Platform commissions on every order are eliminated in the process.

Your own ordering and pickup channel

You define items, pickup times and payment options yourself and keep control over your offering. Orders arrive clearly with you, so your kitchen can plan ahead. Everything stays under your brand and on your domain.

This way you combine digital ordering and personal pickup into a coherent experience. The service can be adjusted at any time, for example for seasonal promotions or special peak times. This makes Click & Collect a fixed, predictable part of your business.