Contactless Ordering via QR Code: How At-Table Ordering Works

With contactless ordering, the guest scans a QR code at the table and is taken straight to the digital menu. They select their dishes and drinks, add them to a cart and place the order without any waiting. If they wish, they can also pay right away from their own smartphone.

No app is required: the menu opens in the guest's browser. In this way, gastronomx combines the digital menu with online ordering into a seamless flow that sends the order directly to your kitchen or bar.

For the guest, the process is done in just a few steps and requires no prior knowledge:

1. 1The guest scans the QR code at the table with the camera of their smartphone.
2. 2The digital menu opens in the browser, with no app to install.
3. 3The guest browses the menu and sees descriptions, prices and allergens.
4. 4The desired dishes and drinks are added to the cart.
5. 5The order is submitted and sent directly to the kitchen or bar.
6. 6Optionally, the guest pays immediately and securely from their own smartphone.

Contactless ordering takes pressure off your team and frees up time for what matters: good service and good food.

• Your staff can focus on advice, service and the kitchen.
• Fewer orders are lost in the rush or taken down incorrectly.
• Targeted recommendations increase the potential for a higher average spend.
• Tables free up faster because ordering and payment run more quickly.
• Orders arrive in the system structured and legible, without handwritten notes.

Your guests also benefit noticeably, because they can order on their own terms and at their own pace.

• The menu appears in their own language, which international guests appreciate.
• Guests order at their own pace, without feeling rushed.
• Allergens and additives are transparent and visible at any time.
• No one has to wait for staff to order a second round.
• Payment is hygienic and can be handled conveniently at the table.

No two venues are alike, and contactless ordering shows its strengths above all where distances are long and tables are full.

Particularly Well Suited

• Cafes with high footfall and a fast turnover of guests.
• Beer gardens and outdoor areas with long distances between tables and bar.
• Large groups and long tables where collective orders are cumbersome.

Where Classic Service Still Makes Sense

In fine dining, with menus that call for detailed advice, or wherever a personal recommendation is part of the experience, classic service remains valuable. Contactless ordering can be added here selectively, for example to top up drinks.

For a successful start, you should plan technology and team in from the outset and make it easy for guests to get going.

• Place QR codes visibly and securely, for example on table stands.
• Keep the menu up to date and label allergens carefully.
• Train your team so they can quickly help guests with questions.
• Continue to offer personal service as an alternative.
• Watch the first few weeks and adjust the process where needed.